Refund & Cancellation Policy

1. Digital service and no physical delivery

WatchAgent AI is a digital SaaS subscription service. We do not sell or ship physical goods. Access is provided online after account creation, subscription activation, and required onboarding steps.

2. Subscription billing

Paid plans are billed on a recurring monthly basis unless otherwise stated at checkout. The selected plan, billing cycle, amount, payment provider, and renewal conditions are displayed before payment.

3. Free trial

If a free trial is offered, the trial period, available features, and limitations may differ from paid plans. A free trial may end automatically at the end of the trial period. Continued use may require a paid plan.

4. Cancellation policy

Customers may cancel a monthly subscription before the next billing date to stop future renewal. Cancellation requests should be made through the account flow, billing flow, or by contacting support@getwatchagent.com.

After cancellation, the customer may retain access until the end of the already-paid billing period unless the account is suspended due to violation of the Terms of Service or security concerns.

5. Refund eligibility

Refund requests may be reviewed if submitted within 7 days of payment and if the paid service has not been substantially used. Refund eligibility is determined based on subscription status, service usage, onboarding status, delivered reports or alerts, payment provider rules, and applicable law.

6. Refund limitations for digital services

Because WatchAgent AI is a digital SaaS service, refunds may be limited once service access has started, AWS or Slack onboarding has been completed, analysis has been generated, alerts have been delivered, or other paid features have been substantially used.

If the service has a material defect that prevents normal use and the issue cannot be resolved within a reasonable period, we may review a refund according to this policy, payment provider rules, and applicable law.

7. Cases where refunds may be limited

• The customer has substantially used the paid service during the billing period.
• AWS onboarding or Slack onboarding has been completed and analysis, alerts, or reports have been delivered.
• The refund request is made after the review period, unless required by law.
• The charge relates to a previous billing period that has already been provided.
• The account was suspended or terminated due to abuse, unlawful use, security risk, or violation of the Terms of Service.
• The payment provider, bank, card network, or applicable law restricts or rejects the refund.

8. How to request a refund

To request a refund, contact support@getwatchagent.com with the following information:

• Account email address
• Subscription ID or payment reference, if available
• Payment date and amount
• Reason for the refund request
• Any relevant screenshots or billing details

9. Review and response time

We generally review refund and billing inquiries within 3 business days. More complex cases may require additional time if we need information from the customer, payment provider, bank, card network, AWS, Slack, or internal logs.

10. Approved refunds

Approved refunds are returned to the original payment method through the payment provider whenever possible. The time required for the funds to appear depends on the payment provider, card issuer, bank, and country.

11. Payment disputes and chargebacks

If you do not recognize a charge or believe a billing error occurred, please contact support@getwatchagent.com before filing a dispute or chargeback. We will investigate the issue and provide billing details, cancellation status, service usage information, and next steps.

If a chargeback or formal dispute is initiated, access to the affected subscription may be paused while the dispute is reviewed.

12. Failed payments

If a recurring payment fails, the subscription may remain pending, be retried, or be suspended depending on the payment provider and billing configuration. Customers may need to update their payment method to continue using paid features.

13. Plan changes

If upgrades, downgrades, or plan changes are supported, billing adjustments may depend on the timing of the change, the payment provider, and the applicable plan rules displayed during checkout or account management.

14. Contact

Refund, cancellation, and billing support: support@getwatchagent.com