Customer Support
Contact WatchAgent AI for account, billing, refunds, cancellation, AWS onboarding, Slack integration, and technical support.
Effective date: May 1, 2026
support@getwatchagent.com
Send account, billing, AWS onboarding, Slack alert, or technical issues to this address.
Company and service information
Support categories
Account creation, login, access, and social authentication issues.
Subscription, billing, invoices, refunds, and cancellation requests.
AssumeRole verification, External ID, region, and first cost diagnosis support.
Slack workspace installation, channel selection, and alert delivery issues.
Service errors, dashboard issues, diagnosis execution, and troubleshooting.
Access permission, IAM Role, data handling, and security-related questions.
Recommended information to include
- Account email address
- Subscription ID or payment reference, if available
- AWS account ID or region, if related to onboarding
- Slack workspace or channel name, if related to alerts
- Screenshots, error messages, or approximate time of the issue