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Customer Support
Contact WatchAgent AI for account, billing, refunds, cancellation, AWS onboarding, Slack integration, and technical support.
Effective date: May 1, 2026
Primary support email
support@getwatchagent.com
Send account, billing, AWS onboarding, Slack alert, or technical issues to this address.
Typical response time
We generally review support inquiries within 3 business days. Urgent billing, security, or service availability issues may be prioritized.
Company and service information
Emailsupport@getwatchagent.com
ServiceWatchAgent AI
CompanyInyong Inc.
Business registration number152-88-02030
RepresentativeAin Jang
AddressGyeonggi-do, Republic of Korea
Support categories
Account & login
Account creation, login, access, and social authentication issues.
Billing & subscription
Subscription, billing, invoices, refunds, and cancellation requests.
AWS onboarding
AssumeRole verification, External ID, region, and first cost diagnosis support.
Slack alerts
Slack workspace installation, channel selection, and alert delivery issues.
Technical support
Service errors, dashboard issues, diagnosis execution, and troubleshooting.
Security
Access permission, IAM Role, data handling, and security-related questions.
Recommended information to include
- Account email address
- Subscription ID or payment reference, if available
- AWS account ID or region, if related to onboarding
- Slack workspace or channel name, if related to alerts
- Screenshots, error messages, or approximate time of the issue